Tier I Support
2 Years in IT – Mike started working in the IT field in 2015, after returning to school in 2014 to pursue an Associate’s degree in Information Technology. His first experience came while he was still in school at Mildred Elley, becoming a Help Desk Work Study, addressing the IT needs for the Albany, New York City, and Pittsfield, MA campuses. In conjunction with the school, he attained an internship at Groff Networks in November 2015, and upon graduation in March of 2016, was offered a full-time position. He is currently pursuing his Bachelor’s Degree in Information Technology/Cyber-Security from the Sage Colleges of Albany as well. He has knowledge in a wide variety of software, Windows/Linux/Apple OS, and programming languages such as C#, C++, and Visual Basic. Before joining the IT field, Mike had primarily worked in Restaurant Management for over ten years. He was also a member of the US Army Reserves, having been honorably discharged in June of 2004.
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