Groff Networks Blog

Groff Report and beyond

Groff Report Blog and Tech Tip Videos

This blog will help you:

  • Understand more about the IT industry in simple, non-technical terms
  • Save money by giving you little-known industry information
  • Have confidence when searching for an IT solution for your business


Ransomware IT Support It happens in an instant: an employee clicks on a PDF or Word file. The subject line seems harmless: “your updated invoice” or “the resume you requested.” One click and a simple command runs in the background, downloading the virus that encrypts your company’s files without anyone knowing until it’s too late. While anti-virus/anti-malware software helps, even the FBI Cyber division admits these new hacker methods of attack are difficult to protect against if a user clicks on that “harmless” looking attachment. Making it worse, older computers are easy targets. They often lack the patches and updates needed to keep these viruses out. But there are simple and affordable things you can do today that can keep the ransomware threat at arms-length away from your company… How to protect your business from Ransomware 1) Remind co-workers regularly about email safety—know the sender, don’t click unless you’re sure, and when in doubt call to verify attachment—and it needs to repeatedly reinforced. Once a month is good schedule for this reminder. 2) Make sure you have a robust spam service in front of your email system. Not only will your email have less spam, but many services track common email attacks and can flag suspicious emails before they even hit your organization. 3) Backups, backups, and more backups. It’s not good enough just to have server backups. Sever backups need to be tested to make sure they can be restored. Don’t just look at your server(s) either, make sure you have set up Time Machine on Macs and automatic backups for your data that resides on PCs (admit... read more

Three Things To Know Before Getting New Computers

“We know our old computers slow down good employees but budgets are tight.” Don’t worry, you are not alone in wanting better computers yet dealing with budget realities. As one of the fastest growing IT support company in the Albany NY area, we at Groff NetWorks hear this a lot from companies who call on us to help them upgrade their PCs. We get it—getting new computers can be a hassle, but it doesn’t have to be. IT Support and Network Support companies can reduce the pain-points (and cost) of upgrading PCs. It starts with understanding three key things… 1) Understand the math—keeping old computers cost more money than getting new computers. Loss of productivity for a user due to a computer issue can average 20 to 30 minutes per crash/freeze or applications like Excel running slow. This means just a dozen or so crashes/freeze or Excel running slow and the cost to your organization is likely higher than a decent PC or Mac purchase. 2) Understand Cascading—key people need good machines, and by keeping them current, you can cascade their 1 year/2-year/3-year old machines down to other users in your organization, which will likely be an upgrade for them and saves your company a lot of money in equipment while keeping everyone happy. Most small business replace their oldest machines when the old machines die, robbing the budget to keep key employees’ computers current. The best way is to cascade “still good” PCs down and make sure key employees have the computers they need. 3) Keep your licensing flexible by using subscriptions: services like migrating to Office365 or... read more

FREE Offer! Limited to first 10 responses!

We’re Thankful for our Clients… During this month of Thanksgiving, we want to show our thanks and support to Capital Region businesses! So to celebrate the fact we have been in business for over 10 years we want to give away some free strategic IT planning that could save your business thousands! Be One of the First 10 To Respond and Get a FREE Network Consultation I want to give you a free Network Consultation to assist your business in reviewing your current network strategy and roadmap. Why Are We Giving This Service Away For Free? Some people think we are crazy for offering free services. They say, “Aren’t you afraid people will just take advantage of you?” The truth is, some people might – but we know that most business owners are just honest people trying to find cost-effective ways to make their businesses run more profitably and efficiently. We have the answer and we want to give it to you! *Note: There are no strings attached, however you must have at least 10—150 users in a network, to utilize this Thanksgiving special!   All you have to do to take advantage of this offer is call, email, or fill out the form below and we will reach out to you! 518-320-8906 x2 /  Lauren Groff, CEO Groff NetWorks     100% FREE! NO OBLIGATION. NO COMMITMENT. Why? You shouldn’t have to spend money for us to prove we can do a better job at supporting your business technology than your current provider. Put us to the test! First Name*Last Name*Company*Email*Phone*  ... read more

We’re Hiring!

Interested in joining our team?  We have an opening!   Remote Support Engineer – Grow with Groff NetWorks Groff NetWorks, LLC was founded to help businesses and organizations in the Tech Valley / Capital Region get the most out of their business technology. We are passionate about helping our clients and working together as a team to solve problems smartly. Above all, we value our partnerships with our clients. We are not a 1-800 number, we specialize in making IT personable as well as professional. If you’re interested in making a difference every day with fun, friendly co-workers, come join the Groff team in our new office space. Job Summary Our Remote Support Engineers are responsible for the rapid resolution of technical issues that arise for our clients. Technical expertise and customer service are paramount to the success of our clients. The Remote Support Engineer is responsible for providing effective frontline user support and desktop assistance for our clients, as well as technological support and troubleshooting in a remote environment. Key responsibilities of this position include but are not limited to responding to a variety of support requests remotely; performing technical troubleshooting for workstations, servers, and networking issues. Doing new workstation builds / rebuilds; installing operating systems; software / hardware installs; patching systems and protecting against viruses / malware; and troubleshooting peripheral and mobile devices. What We Require 3+ years’ experience supporting Microsoft desktop and server environments, including Exchange, Microsoft Office and Microsoft Server. Small business LANs, including basic routing, switching and wireless support and troubleshooting. Various software and technologies deployed by a small business: on the desktop: Microsoft... read more

What To Do If A Hacker Attacks Your Network

It’s like any other day at the office until you get an e-mail from a client saying he received several strange e-mails from you, and suggests that you may have been hacked. You check and, sure enough, you’ve been compromised. So what do you do now? How many other clients have gotten the same message? Should you e-mail the rest of your clients with the news? And what else have the hackers gained access to? What do you do NOW? Don’t dismiss it or ignore it. Just because only one or two unauthorized e-mails were sent doesn’t mean the problem is small. Often, hackers will start out doing minor things to test the security of your network and the speed of your Internet connection, and watch to see whether or not they get caught and blocked. If they aren’t, their activities escalate quickly, so don’t delay in taking steps to regain control of your network. Change ALL your passwords immediately. Time is NOT on your side on this, so as soon as you discover a breach, change ALL your passwords to every online application and device. Then notify your bank that your laptop or computer was compromised and to put your account on high alert for fraud. Get professional help immediately. A true pro will have the tools and expertise to regain control and run diagnostics to find out exactly what’s going on. They should be able to determine what applications and data were compromised and what damage has been done so you can take appropriate action from there. DO make sure you find out why your system was... read more

Is “Convenient” Technology Silently Killing Sales In Your Company

With mobile devices, e-mail, Facebook, LinkedIn and countless other ways to communicate with clients, there is a temptation for sales pros to get sloppy and thoughtless – even reckless – about how they respond to and communicate with clients and prospects. For starters, just because you can take a client phone call from anywhere on a mobile phone doesn’t mean it’s a good idea to do it. Do you really think your sales team can be at their best and conduct a serious, strategic and thoughtful conversation in a noisy restaurant or airport terminal, or while distracted and driving? Hear this: environments matter. If you wouldn’t select one of these places to sit down and conduct a serious business negotiation (which is what selling is) because it would be chaotic and full of distractions that are counterproductive to concentrating – even listening – why on earth would you take a client’s unscheduled call on a cell phone in the very same environment? Further, communicating to important people about important things is rarely best done through instant messages sent through Facebook, Twitter or even a hastily typed e-mail. While technology is fantastic for responding fast and to a massive number of people quickly, hear this: don’t fall into “autopilot” mode and carelessly respond to clients and prospects. If you see an important client call or e-mail, don’t respond immediately. Find a quiet, productive environment first where you can concentrate, take notes and even engage in a bit of prep BEFORE you call them back. Clients will appreciate it and you will come across as a consummate professional.... read more