Digitally frustrated? Feeling neglected by IT Support vendors?Groff NetWorks' clients feel... well, happy. See the video and see for yourself.
Don’t Settle For Slow, Unresponsive IT Support!
No other IT Support Company in the Capital District can touch our customer service, fast response times and ability to PREVENT technical problems from happening. Let our clients prove it to you!
How can we help you?
“Your Peace of Mind IT Support.”
HIPPA Compliance, FINRA Compliance, PCI Compliance, Network Support and Computer Support– we make all of IT work for you.
Groff clients get their own assigned CIO for IT Compliance, strategy and budgeting needs as well as onsite technicians who regularly improve and update network security, backups and proactive tasks that keep your network up and running.
Frequently Asked Questions
How can my downtime be reduced?
We respond! Nearly always you will speak directly to a technician who will address your issue. Most of our clients know our technicians personally because we value speed while also being personable and friendly.
How can this be a cost-effective solution?
Will I have fewer service disruptions?
Groff NetWorks proactive onsite and overnight maintenance work keeps your network on a healthy foundation. This proactive work absolutely reduces issues. It’s what we call “Get IT Done Right.” This includes regularly scheduled patches and updates , server updates and reviewing key elements each onsite visit to reduce your IT issues before they come problems for users.
How can Groff help me sleep at night?
We do a lot of things to keep your network up and running while you are sleeping– our overnight work and automated tasks keep issues from happening and stop those pesky software update and patches interruptions. We’re on the job, monitoring, updating, working– all to reduce your worries and help you sleep.
Network Security, Backups, User Permissions = Peace of Mind IT
Contact us today to learn how we do IT differently.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
Client Since: 2012
“There are lots of different things that Groff does for us that are really helpful, number one, obviously, keeping our network operational. It’s very, very important to us…”David Shultz
More From David Schultz
“We have about 45 users on it, Mac users and PC users, so it’s a fairly complicated network environment, lots of very, very large files, so keeping that up and running is job one.
At the same time, on the client side, Groff provides great desktop support, using a remote tool that they have in place where, if people are having a problem, they just call up and somebody can remote into their desktop and solve the problem and it works really well.
The thing that we [Media Logic]noticed probably the most is that when you have multiple things happening at once, and it doesn’t happen very often, but you might have a couple of people having desktop issues and maybe there’s a network thing that’s going on. Instead of having one individual who has to try to juggle and prioritize all three of those things, you have multiple people at Groff who are really attending to them all at the same time.
I think the staff is excellent. I really enjoy working with them and I really find them to be extremely responsive, both on the network side and on the desktop side.
We really view the Groff team as an extension of our own company. We trust them, we work with them very closely and they’ve done a great job for us.”
Client since: 2010
“I love effective customer service, so the fact that we can reach out to Groff NetWorks, and we can have someone that responds to us in such a respectful, polite way is big”Daquetta Jones
More from Daquetta Jones
“Customer service is very, very big to me…
In August 2014, we had the opportunity to submit a grant application through the Troy Savings Bank Charitable Foundation; we needed it for our IT. We don’t speak in IT; we speak in non-for-profit language. So, we reached out to you [Groff]. We successfully received the money, and it had a lot to do with Groff Networks!”
“The thing that I really appreciate and respect about Groff NetWorks is their ability to be sensitive to our conservative budget as a non-for-profit organization, as well as their support of our mission in the services that we provide.”
Client since: 2010
“I’ve been here six-and-a-half years, and, before we started using Groff, we had an IT company that we would call for emergencies. We didn’t have any remote access like we do now. It took, sometimes, a couple of days to have our service restored if the server crashed or something was going wrong. Of course, you couldn’t continue your work, because you were at the mercy of this other company coming in and…trying to fix the computers . The biggest benefit using Groff is the time (minimal) and the customer service.”Virginia Marinello
Client since: 2013
“The infrastructure that we have is imperative to what we are doing on a daily basis and we needed somebody that was at our request available to help instead of the other way around where if we had a down issue, we were basically waiting on somebody else to [when they could] get here and help us. And instead with Groff, if we have a problem, there’s always somebody there on the line, there’s always somebody that we can talk to, and the issues are usually taken care of within the hour, which is wonderful.
I see changes in our culture [since Groff], how we look at our computer systems, how we look at our computing power and our computing infrastructure. We were always putting a band aid on something that was bleeding profusely. Instead of that, we’re ahead of the game now. All our computers have been updated, and we replaced the majority of the computers in the store, at a reasonable and agreed upon time table instead of Willie Neely.
Everybody is just nice as can be, knowledgeable beyond belief. And one of the things that I appreciate is when an issue pops up and it’s outside of somebody’s expertise that they say “Okay. This is outside of my league. Let’s pass this on to somebody that specializes in this.” And that saves a lot of time, that saves a lot of frustration, and it’s wonderful.”Jesse Pilger
Client since: 2013
“We depend on our computers being active and being functional at all times. The amount of money an hour of downtime caused us is considerable; catastrophic for us. It would put us so far behind, and it would take us weeks to catch up.
I would absolutely recommend [Groff] to any business, not just one that’s necessarily in our industry. What we’ve come to realize over the past couple of years is that your computers, your infrastructure, your digital management within a business is an investment just if it were a hedge fund, or stock, or bond. It usually requires a little bit of budgeting in order to update your computers and everything, but it’s an investment, and it’s going to pay dividends in the long-term. You maintain it just like you would, the health of your vehicle, or…yourself. You take care of that, and you won’t have any catastrophic issues that you have to worry about in the long-term.
From Lauren, down to the people that answer the phones, and everybody in between, I haven’t run in to anybody that has been anything more than pleasant, and helpful, and, just willing to go out of their way to make things right at my facility. I couldn’t ask for anything more for the people that work there. I’m very, very happy.”George Doherty
Client since: 2014
“Having the peace of mind of the reliability that if we’re down, we’ll get up. You know, if there is an emergency, we can get up right away and not have to have that downtime which will cost us money, customers and lost sales, and aggravation and stress. So, that’s a big part of it right there is just having peace of mind and security.
I like the fact that you’re a relatively small company and that we’re important. Some companies, they try to grow very quickly and they lose sight of their customers, they’re more interested in growth. You [Groff] have the time to give us the attention that we need.”Jeff Schwartz