Feeling Like You’ve Outgrown Your Current IT Support?
Don’t Settle For Slow, Unresponsive IT Support!
No other IT Support Company in the Capital District can touch our customer service, fast response times and ability to PREVENT technical problems from happening. Let our clients prove it to you!
How can we help you?
“Your Ultimate Peace of Mind IT Solution.”
We are the Team who stands behind you and your business! We focus on your technology, so you can focus on what truly matters – Your Business.
Managed Services from Groff NetWorks bring predictability to both your business and your budget.
Groff NetWorks Managed Service Package gives you access to your own Virtual CIO (Chief Information Officer).
Frequently Asked Questions
How can my downtime be reduced?
We’ll Respond in a Hurry. When you sign up for our Managed Service Plan, we guarantee a fast response time to all of your urgent needs (less than 60 minutes).
How can this be a cost-effective solution?
Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow Groff NetWorks to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore, Groff NetWorks can offer a better service without charging more.
Businesses are able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality.
Will I have fewer service disruptions?
One of the biggest benefits of Our Managed Service plan is discovering and fixing problems before they can negatively affect your business.
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
How is Groff NetWorks the Ultimate IT Solution?
Our Managed Service Plan is a way for businesses to eliminate problems before they ever occur, manage their IT budgets better, and create a solid long-term partnership with an IT firm that is protecting one of your most important assets… your data.
We provide Ultimate Peace of Mind by helping you have:
Increased operational efficiency
Reduced operating costs
Cost-effective access to enterprise-level support
Allows the focus to be on running the business, and not the technology
Peace of mind from knowing that the network is monitored 24/7/365
We Are Your Ultimate Peace Of Mind IT Solution
Let Groff NetWorks Help Find The Right Solution For Your Business.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
Client Since: 2012
“There are lots of different things that Groff does for us that are really helpful, number one, obviously, keeping our network operational. It’s very, very important to us…”David Shultz
More From David Schultz
“We have about 45 users on it, Mac users and PC users, so it’s a fairly complicated network environment, lots of very, very large files, so keeping that up and running is job one.
At the same time, on the client side, Groff provides great desktop support, using a remote tool that they have in place where, if people are having a problem, they just call up and somebody can remote into their desktop and solve the problem and it works really well.
The thing that we [Media Logic]noticed probably the most is that when you have multiple things happening at once, and it doesn’t happen very often, but you might have a couple of people having desktop issues and maybe there’s a network thing that’s going on. Instead of having one individual who has to try to juggle and prioritize all three of those things, you have multiple people at Groff who are really attending to them all at the same time.
I think the staff is excellent. I really enjoy working with them and I really find them to be extremely responsive, both on the network side and on the desktop side.
We really view the Groff team as an extension of our own company. We trust them, we work with them very closely and they’ve done a great job for us.”
Client since: 2010
“I love effective customer service, so the fact that we can reach out to Groff NetWorks, and we can have someone that responds to us in such a respectful, polite way is big”Daquetta Jones
More from Daquetta Jones
“Customer service is very, very big to me…
In August 2014, we had the opportunity to submit a grant application through the Troy Savings Bank Charitable Foundation; we needed it for our IT. We don’t speak in IT; we speak in non-for-profit language. So, we reached out to you [Groff]. We successfully received the money, and it had a lot to do with Groff Networks!”
“The thing that I really appreciate and respect about Groff NetWorks is their ability to be sensitive to our conservative budget as a non-for-profit organization, as well as their support of our mission in the services that we provide.”
Client since: 2010
“I’ve been here six-and-a-half years, and, before we started using Groff, we had an IT company that we would call for emergencies. We didn’t have any remote access like we do now. It took, sometimes, a couple of days to have our service restored if the server crashed or something was going wrong. Of course, you couldn’t continue your work, because you were at the mercy of this other company coming in and…trying to fix the computers . The biggest benefit using Groff is the time (minimal) and the customer service.”Virginia Marinello
Client since: 2010
“The biggest benefit is that we’re really freed up to do what we do best, which is not IT. It saves us a lot of time in trying to figure out what the problems are and downtime for the staff because downtime for the staff is lost productivity for our clients.
Our experience with Groff has been great. They’ve been helping us grow, as we are growing, needing more computers, needing a bigger server, bigger switches, they’ve been right there to help us through that growth process in a cost-effective manner. We always talk about what the best options are, long term, short term, and they’ve really helped us through that transition process.”Michelle Houghtaling
Client since: 2013
“The infrastructure that we have is imperative to what we are doing on a daily basis and we needed somebody that was at our request available to help instead of the other way around where if we had a down issue, we were basically waiting on somebody else to [when they could] get here and help us. And instead with Groff, if we have a problem, there’s always somebody there on the line, there’s always somebody that we can talk to, and the issues are usually taken care of within the hour, which is wonderful.
I see changes in our culture [since Groff], how we look at our computer systems, how we look at our computing power and our computing infrastructure. We were always putting a band aid on something that was bleeding profusely. Instead of that, we’re ahead of the game now. All our computers have been updated, and we replaced the majority of the computers in the store, at a reasonable and agreed upon time table instead of Willie Neely.
Everybody is just nice as can be, knowledgeable beyond belief. And one of the things that I appreciate is when an issue pops up and it’s outside of somebody’s expertise that they say “Okay. This is outside of my league. Let’s pass this on to somebody that specializes in this.” And that saves a lot of time, that saves a lot of frustration, and it’s wonderful.”Jesse Pilger
Client since: 2013
“We depend on our computers being active and being functional at all times. The amount of money an hour of downtime caused us is considerable; catastrophic for us. It would put us so far behind, and it would take us weeks to catch up.
I would absolutely recommend [Groff] to any business, not just one that’s necessarily in our industry. What we’ve come to realize over the past couple of years is that your computers, your infrastructure, your digital management within a business is an investment just if it were a hedge fund, or stock, or bond. It usually requires a little bit of budgeting in order to update your computers and everything, but it’s an investment, and it’s going to pay dividends in the long-term. You maintain it just like you would, the health of your vehicle, or…yourself. You take care of that, and you won’t have any catastrophic issues that you have to worry about in the long-term.
From Lauren, down to the people that answer the phones, and everybody in between, I haven’t run in to anybody that has been anything more than pleasant, and helpful, and, just willing to go out of their way to make things right at my facility. I couldn’t ask for anything more for the people that work there. I’m very, very happy.”George Doherty
Client since: 2014
“Having the peace of mind of the reliability that if we’re down, we’ll get up. You know, if there is an emergency, we can get up right away and not have to have that downtime which will cost us money, customers and lost sales, and aggravation and stress. So, that’s a big part of it right there is just having peace of mind and security.
I like the fact that you’re a relatively small company and that we’re important. Some companies, they try to grow very quickly and they lose sight of their customers, they’re more interested in growth. You [Groff] have the time to give us the attention that we need.”Jeff Schwartz