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From The Desk of: Lauren Groff
Principal, Groff NetWorks, LLC
Thursday, July 29th 2010

Dear Colleague,

Day after day I hear Computer Guy horror stories from business owners like you. It never ceases to amaze me just how unreliable and arrogant some computer technicians can be.

When you call them for help they make you wait hours -- even days -- before they actually come help you out. When they finally do show up they are often late to the appointment, never really explain what they are doing, and as a final insult, bill you for work that you are not satisfied with!

Enough Is Enough!

My technicians and I think it’s about time someone finally got it right and stopped giving computers and the people who fix them such a bad reputation. Four years ago we decided to start a "one company revolution" and commit ourselves to delivering fast, comprehensive and affordable computer network support from technicians who really know what they are doing.

Although I don’t think this is an amazing concept, it still surprises me how many companies don’t get it right. After all, we both know that there are plenty of computer consulting firms out there offering some type of network support; an awful lot of them are either just getting started in the business or have never put client relationship management at the top of their "to do" list. Some will even outsource their clients’ projects to part-time technicians that are between jobs or to companies overseas! Plain and simple, too many IT fix-it companies put little-to-no time or effort into understanding the needs of their clients' small businesses. Sadly, they really just don't give a darn.

Luckily, at Groff NetWorks we’ve been servicing customers in The Capital Region for over four years and ALL of our technicians are employees who live locally and hold the most up-to-date certifications and expertise in every area of networking. We make it a point to understand who your company is and what your comprehensive technology needs are. After all, we're an independent business ourselves and we know how important every single resource is. When you hire us for ANY project, you can expect it to be done right, on time and on budget.

If you are a new customer to us, I'd like to offer you a FREE 2-Hour Onsite Support Visit to diagnose your computer problems and prove we can do a better job than your past or current computer support person. Click on the "Schedule your FREE Support Visit" link on the right to learn more. We offer this service as a gift to all prospective customers so they can get to know us better without any cost or risk on their part.

We hope to hear from you soon!

Sincerely,

Lauren Groff
Principal
Groff NetWorks, LLC